Program
Description
Unit
One: The Goals of Good Coaching
Are You Wasting Your Most Valuable Resource?
An Accessibility Quotient Quiz
The Benefits of Good Coaching
Meanwhile, Back at the Message Board...
Unit Two: The
Attributes of a Good Coach
Characteristics of a Good Coach
How to Translate Attitudes into Actions
Unit
Three: What
Do Your Players Want?
Looking Beyond the Paycheck for Real Motivation
Three Drives That Motivate Your Staff
Strategies for Motivational Coaching
Unit
Four: The Signs of Good Coaching
What Your Body Language Really Says
How to “Speak” Body Language
The Elements of a Good Coaching Session
Unit
Five: How to Ask Good Questions
The Qualities of Effective Questions
Seven Major Types of Questions
Why Ask “Why?”
Three Suggestions for Asking Questions
Unit
Six: How
to Be a Good Listener
The Seven Keys to Effective Listening
The Three Rs of Effective Listening
Moving Beyond Listening
Unit
Seven: Solving
Problems by Coaching
Seven Steps to Effective Problem Solving
Dealing with Degrees of Difficulty
Unit
Eight: The
Coach as Trainer
Guidelines for the Coach as Trainer
Before, During, and After Training
What Kind of Trainer Should You Be?
Effective Training—From the Learner’s Point of View
An Ideal Training Session
How Will You Know If It Worked?
Unit
Nine: The
Coach as Mentor
Types of Mentoring
What It Takes to Be an Effective Mentor
Mentoring to Define the Work
Mentoring to Motivate
Respecting the Boundaries of Mentoring
Unit
Ten: The Coach as Corrector
Make It an Encounter, Not a Confrontation
Apply the PSA Formula: Positive Specific Action
Define Consequences Clearly
Build on the Possible
Look to the Future
Performance Killers
Unit
Eleven: Coaching
Land Mines
Lack of Authentic Purpose
Anxiety (Yours)
Fear/Distrust (Theirs)
Resistance to Change
Lack of Coaching Skills
The Language Barrier
Coaching Chokers
Unit
Twelve: Steps
to Effective Coaching
Step 1: Name the Challenge and Describe the Desired Outcome
Step 2: Brainstorm Possible Approaches
Step 3: Develop an Action Plan
Step 4: Set Deadlines
Step 5: Establish Criteria for Evaluation
Step 6: Facilitate Action
Step 7: Follow Through
Unit
Thirteen: Once More, with Feedback
Elements of Effective Feedback
Before You Deliver Feedback…
Delivering Bad News
Feedback on Your Feedback
Unit
Fourteen: Coaching by Rewarding
Tangible Rewards
Symbolic Rewards
Intangible Rewards
Rules of Rewarding
The Coach as a Cheerleader
Unit
Fifteen: Bonus Principles for
Good Coaching (and Good Living)
The Principle of Getting Started: It Doesn’t Matter Where
You Start
The Principle of Control: You Can’t Control Anybody
The Principle of Decisions: Make Them—Promptly
The Principle of Time: Don’t Waste It
The Principle of Questions: Ask Lots of Them
The Principle of Mistakes: Everyone Makes Them
The Principle of Anger: Feel It—Don’t Act on It
The Principle of Objectivity: There’s No Such Thing
The Principle of Generalization: Be Specific
The Principle of Small Stuff: Don’t Sweat It
The Principle of Fear: Face It
The Principle of Role Modeling: Coach by Example
The Principle of Life: You Need One
