Skills for New Managers
Proven tips to handle everyday management situations
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Learning to manage is probably the most demanding--yet career-enhancing--on-the-job training a new manager will ever have. Let Skills for New Managers show your new managers, supervisors, and team leaders how to succeed and flourish in their roles. This highly focused model for effective management will help them master topics including:

• Hiring--how to uncover and hire people who will shine--and make them look good
• Criticism and discipline--tips on how to carry out two of the most difficult--but essential--aspects of management.
• Leadership--strategies and behavior styles for mentoring, coaching, problem resolution, and more.

Effective management skills can be learned. This two-day program will give your management staff everything they need to create their own management style, use that style to promote solid performance in their employees--and take the next critical step in their climb up the career ladder.

Program Description:

Unit One: The Perfect New Manager
Who's Your Model?
Rating Your Leadership
Drafting Your Own "Management Credo"
Paying the Price of Success
"Use" Your Employees -- Without Making Them Feel Used
Testing Your Assumptions

Unit Two: Piercing Six Myths of Management
Myth 1: You Must Call All the Shots
Myth 2: You Can't Trust Anyone
Myth 3: You Must Remain Objective at All Times
Myth 4: You Must Defend Your Staff
Myth 5: You Cannot Back Down
Myth 6: You're the Best Teacher

Unit Three: How to Build Momentum in a New Job
Consistency Counts
Love at First Sight?
Score Quick Wins
Unclog "Input Channels"
Are You Ready for Anything?

Unit Four: Managing to Listen
Tapping the Power of Silence
What's to Learn?
The Three Steps of Listening
Fighting Off the Defensive Reflex
How's Your Body Language?

Unit Five: Speak Like a Leader
A Voice That Roars
Package Your Points
Prune Away Fluff
Ask the Right Questions Right
Make Your Words Sink In

Unit Six: The Art of Motivation
Press the Right Buttons
Moving Beyond Money
Knowledge: The Ultimate Motivator
Motivating the "Unmotivatable"

Unit Seven: Dishing Out Criticism
Focus on Performance, Not Personality
Express Criticism as a Question
Connect Past to Future
Avoid Criticism That Bites Back

Unit Eight: Discipline That Pays Off
What's at Stake?
Disciplining the Uncooperative Pest
How to Play Referee
When to Write Up an Employee
Getting Personal
Discipline That Sticks

Unit Nine: The Organized Manager
Are You Running on Time?
Maximizing Each Hour
Invest in the Future
Banishing Time Wasters
Showcasing Your Organizational Skills
Making Meetings Work

Unit Ten: The Right Way to Delegate
Loosening Your Grip
Giving Good Directions
Choosing with Care
Managing a Breakdown
Bottom-Up Delegation

Unit Eleven: Managing the Boss
Upward Communication Dangers
Caught in the Middle
Pick the Right Personality
The Magic of "Underpromise/Overdeliver"
Giving Progress Reports

Unit Twelve: Cultivating a Network
Make the First Minute Count
Tracking Your Progress
Who Knows About You?
Fighting Off Fears
Mingling with Outsiders

Allen Jones
640 Glen Iris Drive #301
Atlanta, GA 30308

404.881.6120
Email: ajones@mindspring.com